Frequently Asked Questions
When purchasing from Hayat Jayida, you'll want to know about our policies, procedures, brands, and products. We've got you covered with all the information you need!
1. How is Your Order Procedure?
1. Fill out Our Account Application Form and Become a Client
2. Inquire Price from our E-Catalog and Place Your Order
3. Wait for Your Order to Arrive Our Warehouse
4. Pick up Your Order at Our Warehouse
2. How is Your Shipping Procedure?
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If you are in the UAE |
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You have the option to collect your orders directly from our warehouse. |
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We have the capability to deliver the items to your warehouse. |
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If you are NOT in the UAE |
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Introduce a reliable freight forwarder to us. |
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The freight forwarder will scheduled to collect the shipment from our warehouse. |
*We can recommend a freight forwarder based on your location.
3. How is Your Payment Procedure?
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Payment Term |
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Deposit at the same time you place your order. |
30% |
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The amount remaining before the shipment. |
70% |
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Payment Method |
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Bank/Wire Transfer |
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Cash/Cheque |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
FAQs
In order to begin, Please complete our account application form here. Once you receive the email containing your login details, you can log in to your account and search for products by name, EAN, and brand.
You can easily inquire about the price of each product in our E-Catalog and proceed to place your order by supporting our team.
Our process is entirely negotiation-oriented. When you inquire about the price of each product, your inquiry will be assigned to our sales team. They will ask your desired quantity and ensure that we offer you the best price for that specific quantity.
We do not hold inventory, We operate on a pre-order basis, with a lead time of 1 to 8 weeks. This approach is adopted to ensure the supply of fresh products directly from the manufacturers.
The shipping charges will be determined according to the shipment's quantities, dimensions/weight, and the distance from our warehouse to your specified location.
Once your order is processed, if your designated location is in the UAE, we will provide you with a shipping quotation according to your order's shipping requirements.
If your specified location is outside the UAE, you will need to obtain a quotation from your chosen freight forwarder.
*NOTE: If we recommend a freight forwarder to you, please be aware that we do not have any responsibility for negotiating with the recommended freight forwarder.
We currently offer skincare, hair care, cosmetics, perfumes, personal care, and Wellness brands.
You can see our brands list here.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation